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Update from MiniArt
SgtRam
Staff MemberEditor-in-Chief
AEROSCALE
#197
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Ontario, Canada
Joined: March 06, 2011
KitMaker: 3,917 posts
Armorama: 2,848 posts
Posted: Thursday, August 13, 2015 - 01:05 AM UTC
MiniArt posted this today on Facebook.

Dear All,
In past year we have been receiving complains concerning the quality of some our models. The problem was with raw material. Unfortunately because of certain circumstances only one type of polystyrene which made in Russia is available in Ukraine. And this kind of polystyrene is low quality with unstable indicators, what influences on final product. Moreover, the quality of the pointed polystyrene is getting worse during the year. We have tried many approaches to improve the process of manufacturing, such as special settings during injection of exact mould, special additives for polystyrene etc. But unfortunately we haven’t received needed effect.
That’s why despite of increasing of net cost we made a decision to change the material. After six months of research and looking for the way of import we have purchased high quality polystyrene. The chosen material is made in Belgium.
We are glad to share with you this news! And inform you that we have received the first supply of the polystyrene on August 7. We have already started injection! The new sprue’s were tested and passed quality control with excellent result! The problem of fragility is solved!
If you have any questions, issues please do not hesitate to contact us by emails, FB, guestbook. We will do our best to help you and improve our quality!
Sincerely yours,
MINIART MODELS team
Canjuaan
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Baden-Württemberg, Germany
Joined: June 08, 2007
KitMaker: 228 posts
Armorama: 223 posts
Posted: Thursday, August 13, 2015 - 01:10 AM UTC
Great news, thanks for sharing with the no-FB crowd.
easyco69
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Ontario, Canada
Joined: November 03, 2012
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Posted: Thursday, August 13, 2015 - 01:18 AM UTC
I know exactly what it is...big holes in their buildings...in a pattern...well, not holes...but kinda. My supplier sent me another kit & didn't even want the ruined one. A person would would have to shave off & fill these horrible spots.
27-1025
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North Carolina, United States
Joined: September 16, 2004
KitMaker: 1,156 posts
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Posted: Thursday, August 13, 2015 - 01:43 AM UTC
Yay!! Great news and nice to see a company responding to customers.
joepanzer
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North Carolina, United States
Joined: January 21, 2004
KitMaker: 678 posts
Armorama: 632 posts
Posted: Thursday, August 13, 2015 - 02:34 AM UTC
So how are you supposed to order a kit from them? Request a kit with a "made after" date? What's to prevent you from getting one of their crap styrene kits?
justsendit
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Colorado, United States
Joined: February 24, 2014
KitMaker: 2,786 posts
Armorama: 2,266 posts
Posted: Thursday, August 13, 2015 - 02:34 AM UTC
Thank you for the heads-up. I'm a big fan of MiniArt products — great stuff. And response to customer feedback is always a big plus!
Biggles2
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Quebec, Canada
Joined: January 01, 2004
KitMaker: 6,951 posts
Armorama: 5,605 posts
Posted: Thursday, August 13, 2015 - 10:59 AM UTC

Quoted Text

I know exactly what it is...big holes in their buildings...in a pattern...well, not holes...but kinda. My supplier sent me another kit & didn't even want the ruined one. A person would would have to shave off & fill these horrible spots.


Are you referring to the "pimples" on the vacu-form building kits? They all have them to varying degrees - some more obvious than others. I think it's part, or a result of the vacu-forming process. You just have to sand them down as much as possible without breaking through to the other side.
justsendit
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Colorado, United States
Joined: February 24, 2014
KitMaker: 2,786 posts
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Posted: Thursday, August 13, 2015 - 11:23 AM UTC

Quoted Text


Quoted Text

I know exactly what it is...big holes in their buildings...in a pattern...well, not holes...but kinda. My supplier sent me another kit & didn't even want the ruined one. A person would would have to shave off & fill these horrible spots.


Are you referring to the "pimples" on the vacu-form building kits? They all have them to varying degrees - some more obvious than others. I think it's part, or a result of the vacu-forming process. You just have to sand them down as much as possible without breaking through to the other side.


A small flat chisel used to scrape them off works really well.
Hwa-Rang
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Kobenhavn, Denmark
Joined: June 29, 2004
KitMaker: 6,373 posts
Armorama: 1,338 posts
Posted: Thursday, August 13, 2015 - 12:14 PM UTC
Bought two of their figure sets. Was extremely aggravated by the poor quality of the molding. Lots of blisters, surface as well as inside the parts. Everytime I sanded surface blisters a new one opened.

Kudos to Miniart for listening to customers and addressing the issues.
MArt_2006
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Cherkasy, Ukraine / Україна
Joined: May 22, 2006
KitMaker: 4 posts
Armorama: 3 posts
Posted: Thursday, August 13, 2015 - 01:40 PM UTC
Dear Friends,

Thanks a lot for your feedback!

Last year, after relocation of business, we didn't produce kits to fulfill the stock, and shipped goods just out of the injection. Now we are starting manufacturing of new releases with new polystyrene and fulfill the stock also manufactured with new material.

Of course items produced before can be found in stock in distributors warehouses, shops etc.

If you face the problem with fragility please contact us (email: support@miniart-models.com) and we will send you the replacements as we always do.

Kind regards,
MINIART MODELS team
MArt_2006
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Cherkasy, Ukraine / Україна
Joined: May 22, 2006
KitMaker: 4 posts
Armorama: 3 posts
Posted: Thursday, August 13, 2015 - 01:52 PM UTC
Dear Friends,

As for the figures sets.

A while ago we have announced that we started using absolutely new technology of moulds for figures sets. This new technology allows us to improve the quality and accuracy of figures. Moreover, now we are able to avoid flash on details.

The new technology of moulds making were used in latest sets of WLA motorcycles series and item 35180 U.S. Army Drivers.

We will use the new technology for all new releases of figures sets.

Kind regards,
MINIART MODELS team
Paulinsibculo
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Overijssel, Netherlands
Joined: July 01, 2010
KitMaker: 1,222 posts
Armorama: 1,144 posts
Posted: Thursday, August 13, 2015 - 02:14 PM UTC
We only can congratulate MiniArt with their customer service attitude.
Something which could be copied by Trumpeter and Dragon.
Taking in account in which chaos these people are able to come up with challenging models and ideas, they only deserve our support.

So, thumbs up for MiniArt.
C_JACQUEMONT
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Loire-Atlantique, France
Joined: October 09, 2004
KitMaker: 2,425 posts
Armorama: 2,317 posts
Posted: Thursday, August 13, 2015 - 05:55 PM UTC
Yeah, that sounds really great except on Missing Lynx, a guy said after having those "fragile plastic/easily broken parts" problems they sent him a replacement sprue with exactly the same faulty plastic and ensuing problems.

Personally I'll wait for new boxings, with "new improved plastic" stickers on them. Until then I won't buy any MiniArt kit from that time frame.


Cheers,

Christophe
KurtLaughlin
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Pennsylvania, United States
Joined: January 18, 2003
KitMaker: 2,112 posts
Armorama: 2,087 posts
Posted: Thursday, August 13, 2015 - 06:21 PM UTC

Quoted Text

Yeah, that sounds really great except on Missing Lynx, a guy said after having those "fragile plastic/easily broken parts" problems they sent him a replacement sprue with exactly the same faulty plastic and ensuing problems.



I saw that post as well, but note in their statement that MiniArt only obtained the new plastic on 7 August - seven days ago - so that M-L poster did not receive the new plastic described above.

KL
phantom_phanatic309
#372
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United Kingdom
Joined: March 10, 2010
KitMaker: 2,191 posts
Armorama: 386 posts
Posted: Thursday, August 13, 2015 - 06:37 PM UTC
How can I tell if I have a problem kit? I just bought a couple if diorama kits and I'm concerned they might be made from this dodgy plastic.
One had to wonder if Roden, Masterbox and other Ukrainian manufacturers are having the same problems with bad batches of Russian plastic.
easyco69
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Ontario, Canada
Joined: November 03, 2012
KitMaker: 2,274 posts
Armorama: 2,232 posts
Posted: Thursday, August 13, 2015 - 06:51 PM UTC

Quoted Text

So how are you supposed to order a kit from them? Request a kit with a "made after" date? What's to prevent you from getting one of their crap styrene kits?



That's what I'm wondering. But I did purchase about 6 of their diorama building combo's & only one had a bad finish..that is this one 36049. Maybe its just this one mold or a couple of them? Miniart buildings are so fun to paint, especially when you get to the oil paint part. They have "how to" video tutorials on their website.Of course you do have to add your own rubble , dust, pigments to get the full effect..for me anyway.
C_JACQUEMONT
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Loire-Atlantique, France
Joined: October 09, 2004
KitMaker: 2,425 posts
Armorama: 2,317 posts
Posted: Thursday, August 13, 2015 - 07:20 PM UTC

Quoted Text


I saw that post as well, but note in their statement that MiniArt only obtained the new plastic on 7 August - seven days ago - so that M-L poster did not receive the new plastic described above.

KL



Yeah but they knew about the problem and sent a faulty replacement. Will they keep on doing this until they get sprues made with the new plastic, if ever the exisiting kits are remoulded with the new plastic?

Cheers,

Christophe
bill_c
Staff MemberCampaigns Administrator
MODEL SHIPWRIGHTS
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New Jersey, United States
Joined: January 09, 2008
KitMaker: 10,236 posts
Armorama: 7,853 posts
Posted: Thursday, August 13, 2015 - 07:21 PM UTC
Congrats to MiniArt for addressing the problem and letting us know they are aware of it. Most other companies would just say nothing.
BobSolo
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United Kingdom
Joined: August 30, 2014
KitMaker: 331 posts
Armorama: 112 posts
Posted: Thursday, August 13, 2015 - 09:01 PM UTC
I bought a Tamiya Cheiftain Mk5 tank in green plastic and it was so soft it was unbuildable. I should have complained and made it aware to Tamiya, but i assumed they allready knew and i was too busy so binned it. So yeah problems happen in manufacturing, esp if suppliers let you down. Congrats to MiniArt for sorting it out and replacing kits!

Cheers Bob
pespada
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Pennsylvania, United States
Joined: June 13, 2014
KitMaker: 64 posts
Armorama: 59 posts
Posted: Thursday, August 13, 2015 - 11:07 PM UTC
Geez--everybody!
Give these guys a break--their country is at war!
I'm amazed at how responsive they are being--and I'm amazed that they are even producing!
Kudos to Miniart--I'm a customer always!
obg153
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Texas, United States
Joined: April 07, 2009
KitMaker: 899 posts
Armorama: 885 posts
Posted: Friday, August 14, 2015 - 12:57 AM UTC
Pete's point is well taken. MiniArt has hung in there thru tough times & still manages to keep coming up with nice kits. Everyone should just be patient for a month or two, after all, haven't we had to wait for stuff from other companies on a regular basis. Besides, do you think you'd be able to complete a project with artillery shells dropping near your neighborhood??
KurtLaughlin
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Pennsylvania, United States
Joined: January 18, 2003
KitMaker: 2,112 posts
Armorama: 2,087 posts
Posted: Friday, August 14, 2015 - 01:27 AM UTC

Quoted Text


Quoted Text


I saw that post as well, but note in their statement that MiniArt only obtained the new plastic on 7 August - seven days ago - so that M-L poster did not receive the new plastic described above.

KL



Yeah but they knew about the problem and sent a faulty replacement. Will they keep on doing this until they get sprues made with the new plastic, if ever the exisiting kits are remoulded with the new plastic?



I'm willing to give them the benefit of the doubt that the replacements sent before were good faith efforts to remedy the problem (they said they had tried various manufacturing solutions before changing the formula) and that they won't be just dumping their old replacement sprues hoping that no one notices. Do I have any certainty or knowledge that this is their plan? No, however they have gone much farther than other companies have in attempting to make things right and in communicating with the public so I think they have earned a clean slate and presumption of honesty, at the least.

KL
Robbd01
#323
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Arizona, United States
Joined: February 13, 2013
KitMaker: 741 posts
Armorama: 317 posts
Posted: Friday, August 14, 2015 - 05:51 AM UTC

Quoted Text

Dear Friends,

Thanks a lot for your feedback!

Last year, after relocation of business, we didn't produce kits to fulfill the stock, and shipped goods just out of the injection. Now we are starting manufacturing of new releases with new polystyrene and fulfill the stock also manufactured with new material.

Of course items produced before can be found in stock in distributors warehouses, shops etc.

If you face the problem with fragility please contact us (email: support@miniart-models.com) and we will send you the replacements as we always do.

Kind regards,
MINIART MODELS team



Hang in there Miniart. After reading this post I went out and picked up this pretty item



Awhile ago I heard you had to relocate when your original location suddenly came under 'New Management' (Crimea) and now I read this post there is an issue with the quality of the 'plastic' from your supplier (same ones which made you relocate !?!) (Ok Ok the conspiracy theory's now abound and I was forced to put my tin foil hat on ). I can only say you need a well deserved break. So in my little way I wanted to give you a little support. The kit now resides in my ever growing stash (near the top )

Get well soon

Cheers

vettejack
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Florida, United States
Joined: November 23, 2012
KitMaker: 989 posts
Armorama: 966 posts
Posted: Friday, August 14, 2015 - 06:40 AM UTC
Glad I haven't purchased MiniArt recently. Playing devils' advocate has me questioning the continued marketing/selling of their kits knowing that the bad plastic was out there. On the other side of the coin...they owned up to it and promises the market that improved changes are on the way. In the end...kudos to MiniArt!
27-1025
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North Carolina, United States
Joined: September 16, 2004
KitMaker: 1,156 posts
Armorama: 1,104 posts
Posted: Friday, August 14, 2015 - 12:26 PM UTC


MiniArt kit. Some of the real fine parts were brittle and broke. Big deal, that's why they make Evergreen strip. Am I glad they are resolving their materials issue; absolutely.
Looking forward to their new and improved.